Trust & Editorial
Redaction & Privacy Policy
How resident identifiers are removed from submissions, and how third-party identifiers are handled.
What is redacted
- Resident names and surnames.
- Apartment numbers, block letters, and floor numbers where they could identify a resident.
- Phone numbers, email addresses, and profile photographs.
- Vehicle registration plates and other unique identifiers.
- Faces of individuals other than the submitter (where the submitter has not consented to disclosure).
- Identifying details of children, domestic workers, and security staff.
How redaction is applied
Submitted screenshots and photographs are reviewed before publication. Identifiers are obscured, cropped, or replaced with neutral placeholders. Where redaction is impractical, the platform publishes a paraphrased summary rather than the raw submission.
Third-party identifiers
Where a submission incidentally includes the name, photograph, or contact details of a person who has not consented to publication, those details are redacted prior to publication. Submitters are asked to avoid uploading materials that contain third-party identifiers without consent.
Staff and contractor identifiers
The platform does not name individual workers, technicians, security guards, or contractor employees. Concerns about working conditions are aggregated and framed at the contractor or operator level so that management and labour regulators can respond.
Data retention
Submitted files are retained only for as long as is necessary to support editorial review and to defend the integrity of published entries. Sensitive materials are deleted on request from the submitter once they are no longer needed for review.
Requesting redaction or removal
Residents and named parties may request additional redaction or removal of an entry by contacting press@enakitown.com.